Databox, a software company that helps other companies monitor, report and improve their performance, is looking for a Customer Success Specialist to drive product adoption by helping new users get set up, understanding their goals to help expanding usage, and creating documentation. The ideal candidate has experience in customer service and is an expert in multiple SaaS tools. They also are passionate about solving problems and helping customers be successful.
Specifically, you will:
Become a product expert and understand how to use each tool for a variety of use cases
Manage support cases to completion for all client types, including free users
Manage live chat to assist customers in getting set up with their initial reports built
Create documentation that enables customer self-service while leveraging those resources in customer communication
Identify software bugs and collaborate with our Product team to resolve them
Develop and implement process changes that increase efficiency and improve the customer experience
The Business intelligence space is estimated to be a $16B industry, yet no company has figured out how to go to market at such a low customer acquisition and support cost as we have. Join us and help us deliver business intelligence to the millions of companies who don’t have it yet, and disrupt the entire space.
The best candidates will excel at the following:
Customer problem solving: When you interact with a customer, you can quickly uncover their true objectives and can help them chart a path to getting what they want out of a product. You can teach others to do this too.
Software knowledge: Experience using popular software in the marketing, sales and services functions like HubSpot, Drift, Helpscout, Intercom, Mixpanel. (We use all of these tools and because we integrate with these and 60+ other tools, our customer support team must understand these tools intimately.)
Technical skills: Our goal is to simplify how companies can implement performance tracking without technical skills. However, developers can build on our platform using SQL databases, our APIs and our custom query builder. So, experience with software development, database design and analytics tools is a plus.
Collaboration: You love working with people and know how to effectively communicate with other team members to get the job done. Achieving goals as a team is more rewarding than as an individual.
ADDITIONAL SKILLS NEEDED:
– Excellent English-language speaking and writing
– Strong communication and interpersonal skills
– Analytics and troubleshooting skills
– Ability to work in a fast-paced, changing environment
We are looking for the best possible in the world, regardless of location. So, this position is an opportunity to work in a high-growth company with a flexible schedule and location.
Our team and customer base is distributed globally across several continents with concentrations of team members in Ptuj and Ljubljana, Slovenia, Boston, MA, USA and Novi Sad, Serbia.
We offer competitive compensation and access to co-working space in Ptuj, Slovenia and Boston, MA with a well-stocked kitchen full of cold drinks, fresh fruit, snacks, and chocolates.
If you want to join us, apply here: https://databox.bamboohr.com/jobs/view.php?id=38&source=startupjobs